Return “Voucher” for a Customer

Note

this feature is related ONLY with Percentage discount code campaign type

Percentage discount code is a value discount, which customer received after purchase based on registered order amount. Discount will be equal to percentage value of registered order amount - percentage value is provided in Transaction percentage value field during reward creation.

For example

If Customer total amount of transaction is 100 EUR, and Transaction percentage value is set to 10 (i.e. 10% of registered transaction total amount) they will receive 10 EUR discount for next purchase.

Received value code can be used for next purchase to reduce the value of the order. But what happens if the customer decides to return the transaction to which he used the value code?

Transactions with Voucher

What will happen to customer’s points and indicators of profitability is described in the Return transactions.

Used value code will be returned to Customer for next purchase, but its value will depend on the return transaction value in propotion to the registered order amount before reduction. Returned value code will have the same expiration date as the one used

For better understanding please see Examples below.

1. Full refund

100% return - the full value of the coupon is returned

Customer for his previous order received value code worth 100 EUR, which he used for his next order to reduce it’s value - Total order amount before reduction was 1000 EUR

After few days, for some reason he decided to make full refund of transaction to which he used value code. After return transaction registration, customer:

  • received new value code worth the same as used within transaction i.e. 100 EUR
  • returned coupon expiration date is the same as used within transaction
  • returned coupon status is Delivered
  • the old coupon status remain Used (marked checkbox)
Full refund voucher

2. Partial refund

partial return - value of returned coupon is in propotion to the registered order amount before reduction

Customer for his previous order received value code worth 100 EUR, which he used for his next order to reduce it’s value - Total order amount before reduction was 1000 EUR

After few days, for some reason he decided to make a return transaction of 500 EUR. Returned transaction is that one to which he used value code. 500 EUR is a half value of total order amount before reduction, so exactly in the same proportion will be calculated value of coupon that will be returned.

After return transaction registration, customer:

  • received new value code worth 50% of the coupon previosly used within transaction i.e. 50 EUR (50% of 100 EUR)
  • returned coupon expiration date is the same as used within transaction
  • returned coupon status is Delivered
  • the old coupon status remains Used (marked checkbox)
Partial refund voucher